Job Posting – Family Support Worker

New Westminster Family Place

Family Support Worker at Satellite Programs

Position Description

The Family Support Worker’s role is to help children and parents better understand their strengths and needs and to offer assistance in managing challenges. This is accomplished through the provision of support along with information and referral for families at NWFP. The work requires considerable independent judgment and action within the limits of professional practice standards and legislations.


Direct Support

Assist families who are experiencing short or long term problems, by offering practical help and emotional support.

  • Identifies, assesses and co-ordinates the needs of the families.
  • Provides family support to parents.
  • Promotes interest and encourages participation in NWFP program activities.
  • Refers families to other agencies or programs as needed.
  • Communicates families needs to other staff.
  • Co-ordinates and promotes community outreach programs.
  • Provides orientation and oversight of Peer Support Volunteers.


  • Maintains current resource files on information relevant to the needs of the families.
  • Maintains family records and writes reports as required.

Public and Community Relations

  • Articulates the philosophy and programs of NWFP to the general community.
  • Attends workshops and meetings that are relevant to NWFP.

Other Duties

  • Assists with the set up and take down of program equipment and supplies at each session.
  • Works at fund raising events as required.
  • Provides coverage for absent colleagues, subject to availability.
  • Undertakes any other duties as assigned by the Executive Director.


  • Completion of a Certificate or Diploma Program in Social Work or a combination of training and experience.

He/She will have

  • An in-depth knowledge and understanding of issues and concerns affecting families.
  • Experience and awareness of basic early childhood education practices and child development
  • Ability to communicate with others in all formats: written, oral, interpersonal.
  • An ability to work collaboratively as part of a team.
  • Experience working in a cross-cultural setting.
  • Basic computer skills.
  • Physical ability to move playroom equipment and supplies.


A clear Criminal Record and Vulnerable Sector check is required. Valid driver’s licence and use of a vehicle is necessary. Knowledge of a second language is a definite asset as is the ability to occasionally work flexible hours.

This is a part time position

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